Kitchenaid appliance help/rant

[tri777]

Originally Posted by SteveY66

Is this the duck bill you are referring too?

Yup

https://www.youtube.com/watch?v=YR9ykLNGslo

[Jims83cj5]

Originally Posted by SteveY66

I don't have an issue where the water leaks on floor. My issue is that the vent behind the crisper drawers has ice build up right across the vents and is sometimes 2-4 inches thick. I had the defrost fan replaced 3 times and still happens. The only way to remedy which is a temp fix is unplugging the fridge for 24-36 hours then plugging back in but problem does eventually come back.

I think it’s still the same cause

[KGB]

Originally Posted by SteveY66

Does anyone have any contact information for an experienced technician to correct this problem? I am thinking its the thermistor

He is the best guy in Edmonton at this moment. Jason 780-679-8714. Super knowledgeable.

[SteveY66]

Originally Posted by Jims83cj5

I think it’s still the same cause

My drain line is the newer style not the one as shown in videos.

There is no duck bill valve as shown in videos.

[SteveY66]

here we go again......1 year later and the fridge froze up again and has been unplugged defrosting for 3 days now.

The drain line was not frozen whatsoever and we had 4-5 inches of ice build up on the vent shown in pic.

I spoke to a technician and he recommended replacing frost sensor, thermistor and fan but this has been replaced 2 times now in the past.

Anyone have any experience with this? This fridge will become target practice
very soon as i had enough!

[SteveY66]

Piece of junk!!!!!! Can't find a tech that can properly repair this issue, every 6 months.

[KGB]

Give a call to “my guy”, I posted his phone number earlier.

[pikergolf]

Originally Posted by SteveY66

here we go again......1 year later and the fridge froze up again and has been unplugged defrosting for 3 days now.

The drain line was not frozen whatsoever and we had 4-5 inches of ice build up on the vent shown in pic.

I spoke to a technician and he recommended replacing frost sensor, thermistor and fan but this has been replaced 2 times now in the past.

Anyone have any experience with this? This fridge will become target practice
very soon as i had enough!

Do you buy chance have a humidifier in your home, hot tub anything that would drive up humidity? Also do you have anything that would imped air flow around the fridge?

[SteveY66]

Originally Posted by KGB

Give a call to “my guy”, I posted his phone number earlier.

He doesn't answer

[EZM]

I'd keep all the receipts and if this kept happening take them to small claims court to get a full refund - there is NO WAY people should be paying a dime for a product under warranty - especially at what appliances cost these days.

[Getzcold]

My bet is most of your Componets are fine. The problem is the defrost termination sensor location or the termination set point. I’m not a appliance tech so I’m not sure if they have the ability to change the min defrost time or the term set point on these little fridges. If you look at the evaporator see if you can see the term sensor and maybe relocate it to the part of the coil with the least amount of air flow.


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[Jims83cj5]

Originally Posted by SteveY66

What the heck is the deal now a days. These appliances are way over priced but they have nothing but problems and do not outlast the older models.

I bought a new SS kitchenaid set for my kitchen but have had issues over the past two years with my fridge and range.

My fridge keeps having massive ice build up on the vent just behind the drawers, it extends across the whole width of bottom and roughly 4-6" high. I've had three different techs come up and replace the defrost component, move/replace the sensor that detects frost + kick on defrost. Every visit corrected the problem for about 4-5 weeks and all of sudden the ice is back.
(The fridge is not overfilled if you may think that's issue)

My range gives me a f6e0 lost communication error which made the techs replace 3 of the boards about 6 months ago but the same error is back.

This is becoming a nuisance and pain in the arse as I need to take all of our food out and unplug the fridge when they visit but thankfully I bought 3 years extended warranty.

I am getting fed up with this lemons and either I'm gonna take a sledgehammer to them or use as target practice.

Has anyone has these issues? I'd appreciate any help.

Kitchenaid fridge model #KRFF507ESS01
Kitchenaid stove model #YKFES530ESS0

There is a “duck bill” rubber tip on the bottom of the fridge defrost drain tube that goes into the evaporation tray under your fridge. It gets sealed off by dust bunnies and other dirt and won’t drain. The water backs up until it’s in the freezer the freezes off. Pull out the fridge remove the back and cut 1/4 inch off of the duck bill. Obviously after you thaw it out, your welcome

[SteveY66]

Mine has a plastic drain tube without rubber.

I contacted kitchen aid and they have a service technician scheduled to check it out. There is a service bulletin for this exact issue.

Lets see what happens.

[Jims83cj5]

Originally Posted by SteveY66

I don't have an issue where the water leaks on floor. My issue is that the vent behind the crisper drawers has ice build up right across the vents and is sometimes 2-4 inches thick. I had the defrost fan replaced 3 times and still happens. The only way to remedy which is a temp fix is unplugging the fridge for 24-36 hours then plugging back in but problem does eventually come back.

That’s not what I said at all, the exact opposite in fact, you have an issue because it does not leak out into the tray that is just above the floor, you need to learn how a fridge works. The fridge works off of the freezer and pumps cold air into the fridge from the freezer. The air is cold so the passage where the cold air flows to the fridge builds up with frost. There is a heat element in it that turns on periodically to melt it so it does not freeze off. When it turns on the water runs down a tube into a evaporation tube on the bottom of the fridge. That tube has a set of rubber duck lips on the bottom. The lips are bugged because they get wet and crap sticks to them and they get plugged. No the melted water can not get out into the tray so it slowly builds up until it gets into the freezer where it freezes, the heat tube keeps working, the water tube is frozen so the water spills into the freezer through the fan, wrecks the fan and builds ice up in your freezer floor. When you thaw it out like you say without cutting some of the duck lips off it just starts the process over. If there is no duck bill then it’s still being blocked off by something so the water cannot get out.

[Jims83cj5]

Originally Posted by SteveY66

Is this the duck bill you are referring too?

The end of the white tube is plugged or in the trap, take that off and extend the black tube down closer to the tray so it does not splash when it drips.

[bezzola]

My kitchen aid fridge is a pile of **** also

[Dean2]

If you are in Edmonton Aptco Appliance is an authorised warranty service outlet. They have an excellent tech, name is Dong. Very good at fixing Kitchenaid right the first time and excellent about getting stuff covered under warranty. He set it up so I got $4,000 cash rebate from Kitchenaid because they could not supply warranty parts on a 12 year old fridge. I used that rebate to apply on the new replacement fridge.

[SteveY66]

Here we go again, I think the time has come to purchase a new fridge

[Sundancefisher]

Originally Posted by SteveY66

Here we go again, I think the time has come to purchase a new fridge

My repair guy said don’t get one with a water dispenser or ice maker. They are the worst.

More analog… less digital if you can find one.

[1899b]

Originally Posted by SteveY66

Here I am 3 years later with the same problem. Happens every 6 months or so, I might have a nice target to practice on.

Fridge emptied and letting it defrost, open to any hints or ideas that helped others.

Try a different message board.

[dennis wood]

Drain line to bottom tray under frig is plugged had same prob hair drier use to defrost after cleaning out tha line under fridge PS vacuum out all that crap on coolingcoils

[dennis wood]

Clean or replace that rubber hose order fridge prob plugged with that gray fuzzy s,,,t

[SteveY66]

Originally Posted by SteveY66

Is this the duck bill you are referring too?

Is this the duck bill??? Mine is all plastic.